Refund Policy

This Refund Policy explains how refunds work for Sonili (the “Service”), an AI voice agent platform. Purchases are sold by Paddle.com, which acts as the Merchant of Record for your order and issues all refunds.

1. Free trial

New accounts include free trial minutes. The trial is not charged, so no refund applies to it.

2. Minute bundles

Paid minute bundles are prepaid digital credits. Within 14 days of purchase, you can request a refund for any bundle:

• If none of the bundle’s minutes have been used, you receive a full refund.
• If some minutes have been used, you receive a refund for the unused minutes, in proportion to the price you paid. For example, if you used 100 minutes of a 300-minute bundle, you are refunded two thirds of its price.

After 14 days, and for minutes already used, purchases are not refundable, except where required by law.

3. How to request a refund

Email hello@sonili.io with your account email and the purchase you would like refunded, or contact Paddle using the link in your purchase receipt. Approved refunds are issued by Paddle to your original payment method, typically within 5–10 business days.

4. Exceptions

We may decline refund requests where we detect fraud or abuse of the refund process. Nothing in this policy limits any statutory rights you may have under applicable consumer law.

5. Contact

For questions about refunds or billing, contact us at hello@sonili.io.